Refund policy

RETURNS & REFUNDS POLICY

Last updated:

21/01/2026

14-Day Cooling-Off Period

You may return eligible items within 14 days of receiving your order for a refund.

Conditions

Returned items must be:

• Unused

• Uninstalled

• In original packaging

• Complete with all accessories and documentation

Non-Returnable Items

Due to safety, hygiene, and transport regulations, the following cannot be returned unless faulty:

• Batteries that have been installed or used

• Batteries with opened or damaged packaging

• Lithium batteries once unsealed

• Special-order or custom products

Faulty or Incorrect Items

If you receive a product that is:

• Faulty

• Damaged in transit

• Incorrectly supplied

We will offer:

• A replacement or

• A full refund (including return postage)

You must notify us within 14 days of delivery.

How to Return an Item

1. Email support@thebattery.shop with your order number

2. We will provide return instructions

3. Securely package the item and return it

Returns sent without prior authorisation may be refused.

Return Shipping Costs

• Change of mind returns: customer pays return postage

• Faulty or incorrect items: we cover all return costs

Refunds

• Refunds are issued to the original payment method

• Processed within 5–7 working days after inspection

• Original delivery charges are non-refundable, unless the item is faulty

CONTACT INFORMATION

Business Name: thebattery.shop

Email: support@thebattery.shop

Country of Operation: United Kingdom